Terms and Conditions

Last updated: September 20, 2025

1. Introduction

Welcome to Chihili. By accessing and using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding to use our platform.

2. Definitions

  • "Website" refers to Chihili, accessible at www.chihili.com
  • "User," "You," and "Your" refers to you, the person accessing this website
  • "Company," "We," "Our," and "Us" refers to Chihili
  • "Party" refers to both you and us
  • "Content" refers to all materials, information, products, and services available on our website

3. User Account

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account and password.

4. Products and Services

We strive to display our products and their features as accurately as possible. However, the displayed colors and images depend on your computer system and we cannot guarantee that your computer will accurately display such colors.

5. Pricing and Payment

All prices are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

6. Shipping and Delivery

Delivery times are estimates only and commence from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes.

7. Returns and Refunds

Our return and refund policies are subject to certain terms and conditions. Please refer to our dedicated Returns & Refunds page for detailed information.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: support@chihili.com
  • Phone: +91 XXXXXXXXXX
  • Address: [Your Company Address]