REPLACEMENT & ALTERATIONS POLICY

Learn about our replacement and alteration services

About Our Products

Products, services or product specifications on CHIHILI are designer styled, hand designed and made, hand crafted and accessories may be hand-picked from various parts of India and other parts of the world. Due to the intricate nature of the custom-designed and custom-fit workflow, there may be variations in colours of fabrics, dyes, designs, prints or embroideries.

The customer agrees to variations of color, texture, fabric and cloth stretch, shape or nature of the fabric, threads, and accessories due to the online nature of all such transactions. These variations are due to fabric dyes, variations in sizes due to inherent fabric specification variations, manual stitching differences, and digital photography/color settings.

Replacement Policy

Misplaced Fabric or Garment

If CHIHILI misplaces any fabric or garment, the liability of CHIHILI is limited to the replacement of the monetary value of the fabric OR replacement of the similar fabric, subject to sufficient proof of purchase value being provided by the customer.

Design or Fitting Dissatisfaction

If you are not satisfied with the garment's design or fitting and intend to cancel, the liability of CHIHILI is limited up to INR ₹3,000/- OR the refund of the stitching charges component of the pricing, whichever is higher.

Note: If fabric cost is included as part of the refund, the garment will be retained as CHIHILI property for further audit and quality purposes.

Free Alterations

Size Alterations at Our Centre

  • ✓ Free size/measurement changes if the dress has required cloth available in stitched seams
  • ✓ Available only when customer visits our centre in person
  • ✓ Limited to size changes only - NOT for style changes

Important: Style changes (e.g., converting full sleeves to sleeveless) are NOT considered alterations and will not be covered under this policy.

Paid Alterations

Outstation Orders (Beyond 7 Days)

For outstation orders where CHIHILI doesn't provide pickup and delivery service, any alterations beyond 7 days from delivery date will require the customer to bear the shipping costs to the nearest CHIHILI centre.

Pickup & Delivery Service Areas

Any pickup and delivery service for alterations beyond the 7-day timeline in pincodes served by CHIHILI will be charged extra as per the charges decided by CHIHILI management. Customer can avail of such paid services at their discretion.

Customer Responsibility

The customer confirms that they have taken precaution to ensure that the measurements for each personalized fashion order have been submitted and mentioned in the app with due caution and verification. CHIHILI is not responsible for measurement errors made by the customer.

Discounted Items Policy

Important: Any items or orders stitched at a discounted cost while applying a coupon code or discount code are not refundable under any circumstance.

Quality Assurance

The outcome of the dress and garment at CHIHILI is dependent on various factors including:

  • Skill of the workers
  • Clarity of communication between CHIHILI and customer
  • Details of the order conveyed through digital communication
  • Accuracy of measurements provided
  • Fabric quality and specifications

Need Assistance?

For any queries regarding replacement and alterations, please contact us:

Email: grievance@chihili.in

Phone: +91 9124725574