CHIHILI is an online model for servicing customers for their custom stitched costumes and fashionwear. The details of the products, services or product specifications (weight, stitching seam strength, colours and tints, handwork details, sizes and measurements, etc.) as mentioned on CHIHILI digital / online mediums (All company owned and related Mobile applications, Digital Online Websites and Company owned social mediums – hereby collectively referred to as ‘CHIHILI Interfaces’) and offline fulfilment centres are only approximate values as they are custom fit measurements and may differ based on fabric quality and specifications.

The usage of any and all of the ‘CHIHILI Interfaces’ at any point of time, warrants your acceptance of the shipping policy terms mentioned in this document, the clauses of which can change from time to time, due to any operational or regulatory requirements. By accessing, shopping and ordering on ‘CHIHILI Interfaces’, you indicate your unconditional acceptance of these terms & conditions.

We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the ‘Shipping Policy’, constitutes your acceptance of those changes.

Use of the Site is available only to persons who can legally enter into contracts under applicable laws. Persons who are "incompetent to contract", within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use ‘Chihili Interfaces’. ‘Chihili’ and related entities reserve the right to terminate your access to the ‘Chihili Interfaces’, if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian Contract Act, 1872. The jurisdiction of all disputes related to ‘CHIHILI Interfaces’ and its order / fulfilment related disputes will be Bhubaneswar, Odisha, India.

This document sets out our existing shipping policy that applies to customers that make a purchase at ‘CHIHILI’. If you have any questions, please contact +91 7008013330. Our support email is: support@chihili.com

Shipping Options & Delivery Costs:

We usually ship domestically through Indian shipping providers such as Delhivery, other authorized logistics partners. CHIHILI reserves the right to select the logistics service provider for picking up the fabrics and/or the reference garments from the customers as well as to have the garments delivered back to them. All delivery and pickup costs, if charged to the customer as a cost head, will be notified in the price breakup. CHIHILI reserves the discretion to charge for the logistics cost for orders based on order delivery pickup costs, type of order, distance of the delivery / pickup and the timeline required for delivery / pickup. CHIHILI, at its own discretion, may also deploy its partner staff / own staff for hyperlocal / within city logistics requirements.

Order Processing Time:

Due to personalized nature of the fashion related orders processed at CHIHILI, the delivery date is usually jointly agreed by the customer and one the authorized staff members in CHIHILI. CHIHILI will make its best efforts to have the delivery done within the timeline discussed. Due to the seasonal loads, manpower disruptions, external factors not in control of CHIHILI or due to logistics disruption, orders may get delayed. CHIHILI will not be held responsible for such delays caused. CHIHILI and the customer can agree on the updated delivery dates from time to time.

Timings for Logistics services:

·       Please note that the delivery time we provide is an estimate and may change due to factors beyond our control. CHIHILI team / staff will do their best to deliver your order as soon as possible, but we cannot guarantee a specific date or time. If you need your order urgently, you can request a faster delivery option with an additional fee.

·       Our teams work from 10 am to 7 pm on weekdays and Saturdays as per India timings.

·       Our Pickup and delivery charges start from Rs.99/- and will vary based on weight, urgency, distance, volume and shape of the shipment.

·       Shipping Charges are applied at the check window along with total price

·       As a policy, CHIHILI doesn’t provide ‘Cash on Delivery’ options (COD). Any COD options may be extended from case-to-case basis, only at the exclusive discretion of authorized CHIHILI team members.

·       While attempting a Pickup or Delivery at the notified customer address, if consignee Premises closed or if the customer doesn’t respond to the service provider’s calls or the delivery person is not able to access the address not response to our calls, CHIHILI will attempt to deliver to order on the next business day between 10 am to 7 pm.

·       We attempt to ensure safe and correct deliveries through use of authenticated ‘One Time Password - OTP’ sent to the customer’s CHIHILI app and over SMS. The delivery of the SMS is governed by multiple factors including telecom providers and CHIHILI will not be held responsible for the OTP SMS delivery.

Delivery Address & P.O. Boxes:

Please note that we are unable to modify the delivery address once you have placed your order.

Please ensure that you choose the correct pickup / delivery address for each order. We are not responsible for delivering the orders to addresses that our logistics partners such as Gated communities, Office addresses and other restricted addresses cannot access.

 We request you to please follow up with the logistics provider to ensure completion of access process for them to reach your address for delivery. Repeat shipments will be additionally charged to the customer in such cases, based on CHIHILI discretion and costs involved.

International Orders:

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees.

We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. 

Tracking Your Order:

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

You can alternatively reach us at support@chihili.com for any shipping queries.

Returns, Refunds, and Exchanges:

Though we want you to be completely happy with your order, as a personalized Fashion service provider, your order is made exclusively for you as per your requirements and body measurements. Hence Refunds will not be made for orders placed and accepted by CHIHILI.

 Exchanges are also possible since we make custom made designs and stitching as per the personal requirements of the customer.

Customer explicitly agrees that any fabrics, accessories or items purchased on CHIHILI app or website will be subject to the respective product partner’s terms of Returns, Refunds and Exchanges at all times. CHIHILI can facilitate communication of the customers with our product / fabric / accessory’s partners. All orders which accrued a shortfall of service / quality from CHIHILI’s end, will be rectified to the extent possible from order to order, at the expense of CHIHILI, subject to the cost of replacement of the order related fabric/items/products

Grievance Officer:

Please find below the details of the grievance officer:

Email: grievance@chihili.com

Address:  FOURHOOKS PVT LTD Plot No.561, Ground floor, GIET Ekamra Vihar, Bhubaneswar-751015, Odisha

Phone: +91 7008013330